Role Description
- As a content reviewer, you will be tasked with working on workflows that focus on apps that pose security risks to users.
- Collaborate with multiple teams such as cyber security experts, client stakeholders and other peer teams for resolution management, communicate technical, datamine issues to determine all potential risks accurately.
- You are a detail oriented and communication focused individual that is comfortable speaking and writing emails to multiple cross functional teams on technical issues.
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Role Details- Identify security violations and user data violations based on policy guidelines to keep the store malware free.
- Cross-team collaboration and communication to meet aggressive review deadlines across the security queue, various dashboards and any security incidents/projects.
- Leverage expertise to thoroughly review at app and developer level, by relaying pertinent findings to the key stakeholders and other peer teams
- Handle time sensitive escalations from multiple key stakeholders
- Ability to identify gaps within workflows and processes in addition to providing input to relevant stakeholders
Basic Qualifications/Skills Needed
- Basic knowledge in any coding experience
- Preferred Bachelor’s Degree any field
- Excellent verbal and written communication skills
- Ability to operate in areas that are not clearly defined within policy
- Ability to prioritize and multitask to meet various workflow requirements
- Solid understanding of customer support best practices
- Sense of responsibility, initiative and high quality work standards
- Proactive, flexible individual that is capable of working in a rapidly changing environment
- Open to work during weekends and shift rotationsProject and SLA delivery experience
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